Yes, that's why you should take multiple screenshots - take one where the letter of interest is not expanded but just shows as one of your messages. On that particular screen, you will see other profile info as well.bellaluna said:Thanks for the assurance! You can be sure I made a screenshot the minute I received it, but my concern is that it's only the applicant's name and date sent that are displayed, and the application number is not mentioned anywhere on the same page. Nothing we can do about it though, it's the CIC's system.