just found the site stating....
Step 2: You have 7 days from the date of this email to confirm you’re in Canada and submit your photo.
Once you submit your information, it will be reviewed by IRCC.
If further information is needed, a message will be sent to you through this email address....
But I do not think this " 7 days" really matters.
Because your representative have notified ircc your current circumstance, and what is the new case?indicating for fixing the log-in issue?
Found the site with that email form, I did not get that email at all- because they think I already have login credentials (when I don't).
i notified IRCC myself mentioning that I need the login issue rectified. It's frustrating and an unecessary stressor but I'm sure it will get fixed.
The new case is the portal 2 email I got:
"This email is to notify you that a new permanent residence confirmation case has been created under your IRCC Permanent Residence Portal account.
To view and action this case log into your IRCC Permanent Residence Portal account with your current log-in credentials.
Copy and paste this link into your browser to sign in to the PR Portal:
https://prson-srpel.apps.cic.gc.ca/en/login
For additional information on using the PR Portal to confirm your status as a permanent resident and receive your PR card, copy and paste this link into your browser:
https://www.canada.ca/en/immigration-refugees-citizenship/services/immigrate-canada/pr-confirmation-portal.html
Thank you,
Immigration, Refugees and Citizenship Canada"
The problem in effect has arisen from a technical problem when my representative was setting up the PR Portal for me with my main email address- we were never able to login with the temporary password back in 2021- so my rep rather than contacting IRCC back then, asked me if I had a backup email address and I gave that and that's the what we used for the application portal.
When I replied to Portal 1- i just used the info my representative was using which had the original email address from 2021- and despite never being able to activate a portal using that email address IRCC think I have login credentials for it- and the portal system knows this because when I try "forgot my password" it never sends me a reset link because it was never activated. It's a bit of a head fuck the explanation. In effect I just need IRCC to reset and send me a new temporary password to log in and complete the final step of the process or transfer it to the PR Portal account I ended up using for the application.
It's added a lot of stress to the weekend ( i don't think i would be stressed if it had happened at the start of the week)
I'd be extremely pissed if this ends up meaning that my wife and I can't end up confirming our PR at all because of some arbitrary deadline.