I called today to get updates on my pending applications, if someone mindful gets connected you can get the update as on which assessment your application is on otherwise they got no answers. I got my update but they can't do anything to rush in your application though.
Do contact them if your application goes beyond the processing times mentioned as they attach a note for the main team as mentioned by her.
Also I did get the acknowledgement mail, if you don't you ll get a direct mail with response. But asking via webform feels useless as they just reply back with useless info. Better call and talk to some agent.