I ordered them twice. The first time round, I couldn't make out much. The second time, I did not even get an acknowledgment of the request, but the file landed up in email a few weeks later. The only thing I could understand was that my file sat on some 'ageing inventory' list for a while. (In between I had sent a snail mail request for expedited processing. Request was denied, the letter added to my file) These facts were duly noted on the notes and my file moved a few weeks after that letter was received. Coincidence? maybe, maybe not. There's no way to prove either way.