I am a July 2018 sponsor for my wife who came to Canada in June 2018. She has a daughter in Vietnam who is 11 Years old. we filed all the necessary documents including an IMM 5604. However, since the requirements are that the signature must be witnessed by a notary public or similar person, we had a problem getting a witness to sign an English document. So we had the IMM 5604 translated into Vietnamese and then a Deputy Minister of the Judiciary of the city my wife's ex resides in, signed and stamped the document (in Vietnamese). We had the whole document translated back into English in Canada by an authorized translator and included it with our original application package.
Our application seemed to go well until February 2019. At that point everything stalled and no matter what we did, we could not get the file moved forward. Every phone call I made, I was re-assured that everything was okay and that they (CIC) were not looking for any additional documents.
When the 12 months since application came and went without any contact from CIC, I requested my file details under the Freedom of Information Act (30 calendar days to get an answer).
I also made an appointment with my local MP to see if she could help. She wrote a letter on my behalf and told me that it would take 10 days to get an answer.
Coincidentally, tomorrow is the deadline for both actions and my wife got a request letter today, asking her to send an IMM 5604 form, which of course they already have.
I am lost with what to do next. Has anyone experienced something similar?