Decision made

[Mrs. Turan]

There has been a decision made on our appeal hearing. Now I wonder how I will find anything out because of the mail strike. My MP said it will hold everything up for at least a week before they start mailing things again. I have a case # but wonder how I use it, if I can use it at all. It is VBO-XXXXX. What does it apply to? And can I access anything by it? Just wondering.

 

[can_usa_97]

I just wanted to wish you well!

 

[CharlieD10]

Even on eCAS the only thing it tells you is "Decision Made: We will contact you", it won't actually say what the decision was.

Keeping fingers crossed for you, and wishing you all the very best.

 

[rjessome]

There has been a decision made on our appeal hearing. Now I wonder how I will find anything out because of the mail strike. My MP said it will hold everything up for at least a week before they start mailing things again. I have a case # but wonder how I use it, if I can use it at all. It is VBO-XXXXX. What does it apply to? And can I access anything by it? Just wondering.

Call the IAD office handling your appeal. Ask them if they can scan and email a copy of your decision to you.

 

[Mrs. Turan]

Awesome idea. I'll try again on Monday. So far I've had no luck talking to a real person. I've been looking and looking for what number I would call to do this, but all I get are automated answering service. always the same. It's so frustrating. There just never appears to be the option to choose talking to a real person.

 

[canadianwoman]

Are you phoning the IAD in Vancouver? I was able to get through - I think you have to choose several options and just listen, and finally press 0 to get a live person. If you press 0 right away, it won't work. (However, this was last year, so may no longer be like that.)
Also, if you understand any French, I had far more luck with the French line - I think because in Vancouver not many people require the French line, but nevertheless the office is required to have it, so it is less busy. Once I got the French-speaking person on the phone, I just switched to English - they are bilingual, so no problem there, and they were far more helpful than the ones I got on the English line.

 

[spicymum]

Also, if you understand any French, I had far more luck with the French line - I think because in Vancouver not many people require the French line, but nevertheless the office is required to have it, so it is less busy. Once I got the French-speaking person on the phone, I just switched to English - they are bilingual, so no problem there, and they were far more helpful than the ones I got on the English line.

Hmmm. Smart! I should try this when calling CIC. I am hardly ever able to get through to a live person, even on the so-called "less busy" days.

 

[Mrs. Turan]

well I'm hoping then that friday was just a busy day and monday I'll have better luck. Not sure about understanding the french part of it, but I'll try to hit 0 although I'm pretty sure hitting 0 was never one of their options. I tried multiple number to the IAD and kept thinking maybe I was missing something.