According to IRCC, people that applied for PR from December 3rd, 2019 would have to give biometrics. The PR process stages are listed in your account, the processes are on default until the stage of each process is due then it changes. So for your application, by default it will be showing "you do not need biometrics....December, I paid the bio, linked my application, and online in my account the pr application says I don't need bio.
Then suddenly phonecall saying they are scheduling bio appointment. No BIL letter received
Question: what was your response to the call for biometrics, and how the officer handled your response?