I got below webform reply on May 11 but when I called IRCC 3 days after this response, agent said eligibility status is still not started. Can someone please help understand what it means. My AOR is Dec 28, 2019.
- The Case Processing Center in Edmonton, Alberta, is currently verifying if your application meets the eligibility requirementsunder the immigration program for which you have applied,
- you may be contacted via your account if additional information is needed.
- The background verifications are currently in process.
- The security verifications are not in process yet.
- The criminality verifications are currently in process.