Call agents definitely don't have a clear picture of what is/will happening/happen to your application. My aor is Dec 20. When i called on March 29th they mentioned me to call mid of august if i don't get updates and GCMS notes which I requested on April 1st mentioned nothing(eligibility,security and criminality) have started and had only program assistant notes . I moved to IP2 on may 3rd EST. When i called yesterday, I was mentioned my file was approved and due to be forwarded to visa office. So there is always hope and agents words are not final.