francorm said:
CIC agents consistently suggested me to resubmit, and yes I sent an explanatory letter.
its cic's standard statement that the application might have been lost and resubmit it again.
Now there could be few scenarios:
1. They misplaced the application after receiving and cant trace it any further.
2. They haven't started working on your application due to existing pile up of applications and will start working on it soon(i have seen people getting AOR after 4 months, they did resubmit the application again too but the AOR that was received was for the 1st (initial) application that was submitted.
3. They might have returned your application due to something missing (documents, signature etc). If you have photocopy of your existing application, read it thoroughly and check if there is some document you failed to attach or you did not attach the correct document as requested or any signature is missing. CIC returns applications by regular mail thus it can't be tracked. If this is the case and you have resubmitted the same application again, there could be chances of its return again.
Remember: application returned is application never received. They don't enter it into the system(computer) thus CIC can't tell why the application was returned until you receive your returned application and check the letter attached to it for the reason of return. If its lost while being in transit towards your residence then unfortunately, no one can tell why application was returned.
Number#2 is most likely your case.
Good luck!