brunorberto said:
unfortunately the CIC officer made a mistake when processing my application. It was received on Dec 31, 2014 and contained a transcript for a Masters degree as proof of language requirement. Surprisingly, yesterday my application was returned labelled as incomplete with a note saying that the proof of language ability is not acceptable. When I phoned CIC, they initially claimed that I should have attached a diploma (instead of a transcript), but after we read together the instructions, the officer agree that the transcript should have been accepted. The instructions and form CIT 0002 clearly say: "Diploma, certificate or transcript of a secondary or post-secondary education completed in English or French, in Canada or abroad." What may have confused the agent as well is that after completing the Masters, I started a PhD in the same university but later dropped out. So my transcript says that I concluded my MSc but that I did not conclude my PhD. Although I added a note to my original application explaining that, apparently the agent simply ignored this (the note was not added to the package sent back to me as incomplete...)
Additionally, we were forced to pay the fee difference that was effective Jan 1. I paid it and resubmitted my application with my diploma as well (as per the phone officer advice) in order to minimize further delays to my application. But I explained all the above and clearly stated that my application was complete as originally received by CIC on Dec 31, 2014. I'm looking into ways to have CIC recognize this mistake and therefore get a reimbursement for the fee difference I paid. Does anyone have any hints about how I can do this? Thanks!
I am sorry to know that happened to you.
I hope submitting the diploma along with transcripts will help.
Here is another thread:
http://www.canadavisa.com/canada-immigration-discussion-board/does-cic-not-accept-mba-transcrpit-from-india-as-a-proof-of-english-proficiency-t266410.0.html
I think her's was also returned because she just sent the transcript.
Now as per reading in this forum in various posts, if you send the degree/diploma with marksheets/transcripts and letter from institute/uninversity stating that the language of instruction was english(unless the degree states the language of instruction as english) then there is very much less chance of application being returned. All of the documents should state that the course has been successfully completed
I think CIC has internal criteria of determining that whether the degree/diploma/course is acceptable to them or not.
I have seen people doing regular basic degree got their language proof accepted (my neighbour) and people who have just done Master's, the language proof was not accepted.
So, it is suggested to send copies of degree/diploma + transcripts/marksheets (transcripts are more beneficial) and language of instruction letter.
Here are two things that might happen to you:
1. If they want diploma + transcripts then they will accept that language proof.
2. If the diploma that you have done does not fall under the criteria of language proof then sending diploma+transcripts might not help and they might can return your application again.
Let's hope for the best and good luck!