thomas2171 said:
Hello Toby,
I had sent an email to the CPC-CTD-Ottawa @ cic.gc.ca, to update my address as I have moved out of Canada, but the email bounced back(below is the message that I received). I had sent the email from my Gmail account. Looks like they are blocking gmail. Is there any different email id that we can contact CIC to update and change personal details ?
Thank you in advance.
Delivery to the following recipient failed permanently:
CPC-CTD-Ottawa @ cic.gc.ca
Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the server for the recipient domain cic.gc.ca by mail1.cic.gc.ca. [205.194.127.101].
The error that the other server returned was:
554 Service unavailable; Client host [mail-pd0-f172.google.com] blocked using Barracuda Reputation;
Hi Thomas,
please make sure that you do not have blank spaces " " in the email address around the @ sign,
when you send an email to CIC. If you've copied the email address from this forum, there's always
a blank space before and after the @-sign.
And regarding tom_brave's post:
You can switch from a googlemail.com address to a gmail.com address here:
>> https://mail.google.com/mail/#settings/accounts
Look under "Send mail as:", in the first row should be your email address and behind it should say "Switch to @gmail.com?"
Click on that to switch to gmail instead of googlemail. But I don't think that this will have an effect on the emails being
refused by CIC. Give it a shot!