Thanks for that information. I need to ask you another question! How did you manage to speak with an agent? I have tried multiple times but the system always refused to let me speak to an agent.
In the meantime, I searched around and found news that suggest a systemic discrimination against Quebec applications at fault. Please search yourself if curious, I tried adding the link but the post went into moderation. This is extremely upsetting to say the least. Last year too there were similar news which reported federal delays due to misunderstanding of a communique originally in French!