I had applied for my work permits on my own so i guess that won’t be an issue. I did apply for my study permit through an agent 3 years back, do you think that matters?Just a suggestion. If your Workpermit was handled by your company's attorney, every chance there are multiple email ids, and might have sent to them mistakenly. Mine was sent to Attorney who took care my workpermits, eventhough for PR application i had given my own email id. Worth checking with them.