This is really a good effort and I think if PM office will receive 100s of such email then definitely they will look into it seriously. Can you please share that did you sent a simple complain letter or you also included your file number and all other detail related to your filePlease send a message to PM, please see my post for further details. I cannot do much but surely it would work if done collectively
https://www.canadavisa.com/canada-immigration-discussion-board/threads/february-2020-aor.676103/post-9153365