I am now the proud owner of two expired counterfoil documents. (Primary visa office - CPC Ottawa, secondary - CIO)
The first one was approved on January 2020 with May 2020 expiry, and after raising a ready to travel webform in September a new counterfoil got issued on January 2021 with February 2021 expiry.
The second document came in at the time when IRCC made it clear not to contact them via webform or office email to avoid delays. I was among the unfortunate to get the document without an Authorization Letter.
I kept my patience till end of January after which I suspected that I might not receive the travel documents, so I reached out via webform. Did not hear back from them so around mid February I tried them through their client support number 1-888-242-2100.
It was infuriating to find out that the immigration officer had brazenly put on record that all documents were provided for travel. The insufferable hold time and multiple attempts to contact them over the phone and then plea them to correct their record by having put a note on system, so that things get highlighted did not bear any results either
I now patiently wait in despair and at the behest of some officer, hoping this time around that I get someone who knows his job, cause ultimately I/we are at the receiving end of it
