Hello! Well, it's really difficult to reach out the Colombian embassy, I did try calling several times, but all my attempts failed! They kept hunging up on me. That's why I decided to go there personally and explain the case, but I ended up only with an email address, because no information could be given to me. I wrote to them and Thank God they replied back my email! when I asked if my police Certificate was sent, they answered back confirming that it was sent to the Ottawa office, after maybe 1 or 1-1/2 month of having recievied it from the security company. With that, I uploaded a explanatory letter into mycic account, explaining my case and telling them that the police Certificate was already sent to the Ottawa office ( this was after receiving 3 times the same police Certificate request from immigration Canada). In the hopes that everything was sorted out, and I sure that the letter was enough for to them, yesterday, I have received for the fourth time, again, the police Certificate request. I really don't know why this could be possibly happening. Forgot to mention that I sent twice the police certificates, both in different times, and sent by different security companies. Yesterday, I wrote an email to the embassy again, asking when my second Certificate was sent. I haven't received any answer back! I'm not sure if they would have sent it though! Any help is really appreciated ! Thanks!!