Thanks,
@rajkamalmohanram for your effort and the document.
I just reviewed it briefly and I am just really depressed and at my wit's end with IRCC. I applied in April 2019, I made calls to IRCC and my MP, requested notes, sent emails and begged, and finally took the test in September 2021 and was requested PP companies afterward; radio silence ever since.
Considering the new lockdown in Ontario and all the difficulty they mention with respect to accessing paper files and the challenges employees face with IRCC work from home system, and the completion ratio numbers, the ever-increasing backlog, and IRCC's emphasis on KPIs in the document, I don't see light at the end of the tunnel. This is not an exaggeration. I really feel it's likely that I will not have received my citizenship this time next year.
What to do? really - what to do? who to talk to? The balance of power in this case is heavily tilted toward IRCC. Applicants are afraid to speak up and organize, fearing retaliation and even more (is it even possible?) delays and as soon as one receives their citizenship, they say "good riddance" and don't want to even think about the torture they went through - rightfully so.