I think we should wait another week. I emailed the Ottawa Office last week and IRCC call centre sent the request to action my file.I called IRCC today and they also offered to send a communication to the office to complete the process as required.
They informed to wait for a month in case there no update or the certificate was not mailed.
Question: Would holding the certificate not to be sent within the suggested time (despite COVID-1) is lawful?
Any suggestions? What else can we do to have this document issued?