CIC - Speak to Supervisor of Managerial Level
- Thread starter sazamizi
- Start date
Don't think it is possible as call centre agents are scattered around the country and they're just front line info desk peeps. You could however write to The CIC center that is processing your case and say whatever you wish to say. Another is to write to the CIC Ministry's Communication Chief Mr. Chris Day either via his email or via twitter: @CDayOttawasazamizi said:
Good luck
No. First of all, it's a governmental institution. It is not a crown corporation, where service delivery for the sake of benefit maximization or customer retention is at the heart of its operation. Second, the "manager" as you call it, would be technically a supervisor, or team lead, or some PMO at best, who works with our applications at a higher level, if not by micro-managing. Therefore, to help save you a pratfall, I'd advise you pursue alternate routes: wait, wait, call, wait, etc.
If your processing time is over you have following ways :-
-contact MP and they will follow your case...
-contact CIC and they will write to your local office and follow the issue.
-contact Law firm if you can afford and file a writ for mandamus
Yes CIC will write back or call if they have some urgent information alternative
the process will be same once your file granted they send you oath letter etc..
depend on your current status of your file... if you write your time line this will help
to check the current status.... also did you order atip report.....
-contact MP and they will follow your case...
-contact CIC and they will write to your local office and follow the issue.
-contact Law firm if you can afford and file a writ for mandamus
Yes CIC will write back or call if they have some urgent information alternative
the process will be same once your file granted they send you oath letter etc..
depend on your current status of your file... if you write your time line this will help
to check the current status.... also did you order atip report.....
I really appreciate all your comments guys which are mostly helpful.
I started this topic as for a long while I was thinking how can contact the superior levels to CIC agents. At some point, I think CIC should be informed of how its agents are working.
For example, when they keep saying to Citizenship applicants " Check website or you file is in progress" so what's the point of having them and paying them from tax payers' money? They can just close/limit CIC call centre and hire new judges to accelerate the process.
When I'm asking very basic questions and the agents says " I can't explain that or this" so what's the point of using this service. I am a customer , I have paid for a service and I need somebody can give me correct information. They ignore applicants' questions and even they don't refer us to a higher person.
I think they are making major gaffes and CIC should be officially informed of this behaviour.
Hope my point is clear now.
All the best,
S.
I started this topic as for a long while I was thinking how can contact the superior levels to CIC agents. At some point, I think CIC should be informed of how its agents are working.
For example, when they keep saying to Citizenship applicants " Check website or you file is in progress" so what's the point of having them and paying them from tax payers' money? They can just close/limit CIC call centre and hire new judges to accelerate the process.
When I'm asking very basic questions and the agents says " I can't explain that or this" so what's the point of using this service. I am a customer , I have paid for a service and I need somebody can give me correct information. They ignore applicants' questions and even they don't refer us to a higher person.
I think they are making major gaffes and CIC should be officially informed of this behaviour.
Hope my point is clear now.
All the best,
S.
we r not customers. Citizenship is not a product but a privilage that comes with responsibilities. Yes their practices are questionable but you cannot think this situation as a customer /consumer of product or service.sazamizi said:
Reviewing a citizenship application is a paid service that can finally result in accepting or refusing . As an applicant , each of us has rights to deeply follow up this long procedure and CIC has to take responsibility to respond.
No 2, if you think Canada is doing you a favor by giving you the Canadian citizenship, I don't agree with you my friend.
No 2, if you think Canada is doing you a favor by giving you the Canadian citizenship, I don't agree with you my friend.
Cancan_2014 said:
dont get me wrong my friend. My point is that we as applicatns should not expect much courtesy from cic. Anyways goodlucksazamizi said:
Cancan_2014 said:
We are Customers! CIC is a federal department to serve Canadians and residents of Canada like any other federal department.
Call center agents and CIC employees are Federal public servants. If someone feels not satisfied about the level of service provided, he shall complain.
It looks like you have unrealistic expectations with respect to what the agents can actually do and the scope of information available to them.
95% of the CIC call centre agents I've spoken to have been absolutely great to deal with, which is kind of surprising because they are, after all, unionized government bureaucrats.
95% of the CIC call centre agents I've spoken to have been absolutely great to deal with, which is kind of surprising because they are, after all, unionized government bureaucrats.