Please when you contact Ottawa don't talk about 26 month thing, just tell them about 12 month. Don't give them good idea to just shut us down by saying 26 months. Normally Ottawa VO is to help ISB and treat straight forward case so it should stick to their timing and not ISB.
Let me explain you this in bullet points, it is logic that it should follow Ottawa timeline and not ISB.
- Files are treated in Queue, First come First served (No matter which office), this is the rule and it is clearly indicated on the CIC website.
- If file transferred to ISB that get in that ISB VO queue.
- If send to Ottawa it is in Ottawa queue because otherwise if it is ISB queue to follow it is impossible to manage it.
- There is no time period, files are treated as Immigration officer free up, so logically out file in Ottawa should be treated same way as other files in Ottawa, in order. SO it is logical that it follow Ottawa timeline and not ISB.
Also 26 months in ISB is the 80% of cases there also 20% cases that are done in 15 months, so how they will do this math ? or they just dump our file and wait till 26 months ?
I don't think it works like that.
So When you call talk about 12 months as this is Ottawa VO timeline, and never about 26 months, don't ever mention it as it is easy out for the person to get rid of you.