Selm said:When i called CIC and updated " That my MP office team gave me an update that CIC already sent DM letter to me. But i didn't receive any DM letter. As usual they asked me Start date of the application and said you have to wait till 18 months as we are unable to open your file. Not sure, whom to trust.
Try to call them multiple times during the week until you reach an agent who will assist you with your concerns. If they really sent you a letter, they need to check this. If the letter got lost in the mail and you did not react in time, they will blame it on you. They should really check if a letter was sent. This is important.