Actually CBSA works with more then one agency. They work with other Agencies like CSIS, There might be something they are expecting from some other agency. did you order CBSA notes. ? Usually the last page of the cbsa notes is Application Software which have activities listed.Mine started in June, 2018. CSIS finished their part in January 23, 2019 and closed the case and sent their report to CBSA and ever since it's sitting with the CBSA, usually it takes 4-6 weeks for CBSA to clear up