You can use this format for the mail. Good luck!
Good afternoon,
I was informed by an IRCC call centre agent that my PR application was approved/all stages passed on XXXXXXX. Despite this, to this date I have not received any correspondence for the PR Confirmation Portal from IRCC. Therefore, in an effort to ensure that this is not the result of a missed email or a technical error I am hereby providing you with my relevant information for the PR Confirmation portal.
MY NAME
DOB: XXXXXXX
Application #: EPXXXXXXXX
Email: XXXXXXX
____________________________________________________
- Email address I would like to use: XXXXXXX
- I am choosing Option A to act on behalf of my spouse
Myself (Principal Applicant):
Name: XXXXXXX
UCI: XXXXXXXX
Email: XXXXXXX
Original entry date: XXXXXXX
Date of last time entered Canada: XXXXXXX
Location(Port of Entry): XXXXXXX
Principal Applicant's spouse:
Name: XXXXXXX
UCI: XXXXXXX
Email: XXXXXXX
Original entry date: XXXXXXX
Date of last time entered Canada: XXXXXXX
Location(Port of Entry): XXXXXXX
We are both currently in Canada.
Please reply to me at this email address should you need any further information or clarification regarding the above.
Sincerely,
XXXXXXX