+1(514) 937-9445 or Toll-free (Canada & US) +1 (888) 947-9445
Most of the people select 1, but I suppose if it is sponsorship application then the number of members should be 2 (1 primary applicant and 1 sponsor)
I guess they change it from 1 to 2 at the cic after they receive the application.

Was just going through info on how to link the paper application to online account. It is mentioned there

"If you are applying for family sponsorship, enter the number of family members, including the primary applicant, the sponsor and the co-signer (if applicable) who are part of your application."

Link:
http://www.cic.gc.ca/english/helpcentre/answer.asp?qnum=1226&top=23

I am still not able to link my paper application to online account, says no matches. Application package delivered on 17th October. Already more than 5 days, so I also went to contact us and reported the issue through web form under technical difficulty

Reference:
https://www.canada.ca/en/immigratio...es/application/account/link-paper-online.html
It's not an issue, there's nothing to report. You have to wait until you get AOR, and then you will be able to link it. Be prepared to wait 6-8 weeks.

Something else I wanted to add to this for everyone reading: if you think logically about this situation, you can't expect for something to be available on a system in such an extremely short period of time. You are sending a huge paper application into an office that gets thousands of applications just like yours. It WILL take some time for them to get your particular information into their database, let alone OPEN your envelope. And even after you receive your AOR to be able to link, you might still have trouble finding your application in the database, it might take you a number of tries to input the correct combination of information. Best of luck to everyone.
 
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I am trying to link my paper-based work permit file, but it has been a month already and I am not able to link it......suggestions?
 
Anyone can help! I created a gckey for trv 2years ago and link it. Then i revoke it. Now i created a new one but i was wondering if cic will use to old one or nt?
 
Anyone can help! I created a gckey for trv 2years ago and link it. Then i revoke it. Now i created a new one but i was wondering if cic will use to old one or nt?
I did same mistake in the past . They used NEW keys not older ones and was also told on phone help
 
I did same mistake in the past . They used NEW keys not older ones and was also told on phone help
Thnaks for the quick reply. I was soo worried cause i have not received any news from cic abt my app and some have already gotten bio request.
 
Thnaks for the quick reply. I was soo worried cause i have not received any news from cic abt my app and some have already gotten bio request.
ARe U JAN 16
 
I tried but cant get thru. And its like no one picks up. I send mine to cpc sydney.
NO do this phone 1/2 hr before shutting time.
Wait till she finishes her Prompt. Now she says for :- refugees press 1 at this time you press 2,,1,,0 ,= PAUSE
 
Please also let me know what happened tomorrow . U phone too late or too early
 
i am residing overseas - Malaysia. i used the 18888 number is that correct?
Call the IRCC Call Centre (1-888-242-2100), from within Canada only, Monday to Friday, 8am to 4pm local time, except for statutory holidays). To speak to an agent, navigate through the automated messages by pressing 3-4-1-0.
 
IRCC call centre is in Montreal Canada so you can check local time from internet