Hello this question if for a friend of mine he is traveling next week Monday he called them requesting to transfer the file to local office on last Monday this week today he get a call from an agent asking him to come to office tomorrow with piece of ID and proof of travel(hotel booking) and he will pay extra fees, this issue is he forget to ask if he will get the passport tomorrow directly or he will wait again few day later?, caller was no caller ID no number to call back can anyone help from the people who did this.