Did u check ur VM? they usually leave call back number.
Omg thank you again - I never thought of that, they did sent me a VM, 2 actually....
I called both numbers again (one is the general line and the other one is clearly from the person who is working on my file)
The lady politely explained that they are still processing applications delivered beginning of July but if everyone is correct my passport will be mailed by Friday.
She said she would action it right away in the voice message so I ws hoping to see the CC charge but nothing...She called me at 3:40pm
I will be calling her tomorrow and hoping to get through, she did ask me to call back which is weird...maybe to apologize lol? Because it didn't sound like she needed anything from me.
The beginning of the message was also weird..She said...oh god I found it...just the way she said it made it sound like it was buried under thousands of others....