I am experiencing the same...applied in person on Dec 21st for myself, my wife and my 8 year old...till earlier this week online status showed "We have received your application and are now processing it" for myself and my family but today it's showing as "We can't give you the application status right now."...I double checked and all the information is accurate...do I need to do anything from my end for this?
We are in the same boat. Can you find the status today? I have the same date and application as you but still don't see any updates today. Todays is the 6th business day since the application in-person on Dec 21st.