March 17,2022-Application sent via ups courier
March 18,2022- received in Gatineau office
April 25, 2022- Sent 1st request update form online- no response
May 2, 2022- sent 2nd request update form online- no response
May 4, 2022- called passport office- application with file number but haven't reviewed by an officer yet according to agent. To follow up after 2 weeks, also advised to call a different number for cc charge since i was worried my card wasn't charge yet
May 5, 2022- credit card department called ,gave file number,verified, and cc charge directly during call.
May 12, 2022- called 1800 number and said picture with missing guarantor’s signature. I told the agent i provided 2 copies, uploaded the 1 without signature
May 19,2022- Email received from ESDC regarding passport update request sent on April 14,2022, file is in examination
June 9, 2022- called 1800 number for an update, agent said found picture with guarantor’s signature, to callback in 2 weeks
June 21,2022- Email received from ESDC regarding passport update request sent on May 1,2022, file is in examination
June 29, 2022- called 1800, agent told me to give direct phone number ( i cannot disclose) to guarantor for verification. My Guarantor called the same day, verified, said to call back if passport not receive in a week. Reason they needed to verify according to my guarantor was my picture has no date of my guarantor’s signature. I must have forgotten since picture already have printed date taken from photo studio.
waiting to receive passport