+1(514) 937-9445 or Toll-free (Canada & US) +1 (888) 947-9445
Repeat, applying at service Canada is basically the same thing as applying by mail
yeah i realized that later, i was under the impression service canada will be better and faster than atleast mail in applications.
 
yeah i realized that later, i was under the impression service canada will be better and faster than atleast mail in applications.

No problem, just repeating it here so that others realize when submitting that if they want/need it fast, Service Canada is no faster than a mail-in app.
 
Had an appointment at Surrey Passport office this morning, walked directly to the security person, was let in immediately. In and out in about 1 hour.

Paid for express, pick up on July 22
 
Good day. We applied for passports in-person at a passport service location on April 25th but have still not received or heard anything. We later submitted an inquiry into our passport applications two weeks ago but also have not heard anything from that request.

Anyone else finding such a long delay when submitting directly at a passport office? While we did not choose urgent processing, 11 weeks after an in-person visit to an official passport office seems a little high, especially as the website currently says up to 2 weeks.
 
Good day. We applied for passports in-person at a passport service location on April 25th but have still not received or heard anything. We later submitted an inquiry into our passport applications two weeks ago but also have not heard anything from that request.

Anyone else finding such a long delay when submitting directly at a passport office? While we did not choose urgent processing, 11 weeks after an in-person visit to an official passport office seems a little high, especially as the website currently says up to 2 weeks.

Was it in the passport office or service Canada? They are often located in same buildings but are providing a different service entirely.

If it was service Canada - timeline should be about the same as a mail in application.
 
Was it in the passport office or service Canada? They are often located in same buildings but are providing a different service entirely.

If it was service Canada - timeline should be about the same as a mail in application.

It was a passport office found through the following link: https://www.cic.gc.ca/english/passport/map/map.asp?po=1#table1caption. When we booked the appointment, three weeks prior, we were told there were no walk-ins. However, when we arrived, there was a long time, and so assumed walk-ins had now been allowed. Fortunately, having already had an appointment, we got in quick and were told the passports would be mailed out on 24 May, approximately one month from our April 25th appointment.
 
Can I submit the express passport applications for all 3 in my family (Myself, Spouse, and Kid) without my spouse and Kid not being present during application in-person submission in Passport application centers? I really appreciate any help you can provide.
 
Last edited:
Can I submit the express passport applications for all 3 in my family (Myself, Spouse, and Kid) without my spouse and Kid not being present during application in-person submission in Passport application centers? I really appreciate any help you can provide.

No you can't for your spouse if it's an Express application- I learnt it the hard way last Friday at the Whitby office and had to call my wife. They also indicated on the form that a 'physical appearance' is needed.
 
  • Like
Reactions: nanikumar06
No you can't for your spouse if it's an Express application- I learnt it the hard way last Friday at the Whitby office and had to call my wife. They also indicated on the form that a 'physical appearance' is needed.
Thanks for your response. Much appreciated.
 
No you can't for your spouse if it's an Express application- I learnt it the hard way last Friday at the Whitby office and had to call my wife. They also indicated on the form that a 'physical appearance' is needed.
Sorry for the follow-up question. I have a travel plan to the states within 3 weeks. I heard if the travel date is not within 48 hours, Passport centers are redirecting the clients to nearby service Canada with appointments prioritizing Urgent passport applications.
As Whitby does not serve urgent passport service, are they allowing for express passport application if the travel date is not within the next 48 hours? Thanks in advance.
 
Picked up passport in person (standard option) at the Ottawa office today taking 10 business days for processing. They had a separate line for those picking up their passports and I was out within 15 minutes.
 
  • Like
Reactions: iceman55
Sorry for the follow-up question. I have a travel plan to the states within 3 weeks. I heard if the travel date is not within 48 hours, Passport centers are redirecting the clients to nearby service Canada with appointments prioritizing Urgent passport applications.
As Whitby does not serve urgent passport service, are they allowing for express passport application if the travel date is not within the next 48 hours? Thanks in advance.

Yep they do as my travel dates were within 10 days.
 
  • Like
Reactions: nanikumar06
I applied in person at Service Canada in Oshawa on Apr 11th. After not hearing from them for two months, I was able to request transfer to the Scarborough Passport office. I was told they would call me last week. When I did not hear from them last week , I called them today and the agent said that my passport is ready for pick up. She said that I can go to the Scarborough office any day and pick it up!!!!! Interestingly, I can't get it mailed to my address, the agent said no!!!!
 
  • Like
Reactions: iceman55
Hello,

For the passport, as an ID can I submit my foreign passport or does it have to be my drivers license ? My drivers license has an old address on it not updated so would that be a problem ?

Thank you for your help .