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Biometrics issue

Jarvis99

Star Member
Aug 13, 2016
174
62
We have a weird glitch on our biometrics on GCkey. PA submitted biometrics about a month ago, the biometric collection was captured in gckey with corresponding information. However under summary biometrics still said "we need your finger prints". I ignored it as biometrics was shown as valid.

Yesterday gckey was updated now it says "we have not received your finger prints". I am just wondering if anyone has run into this issue. Is it a concern? Should i be doing something?
 

ivanm0710

Full Member
Mar 9, 2020
32
8
We have a weird glitch on our biometrics on GCkey. PA submitted biometrics about a month ago, the biometric collection was captured in gckey with corresponding information. However under summary biometrics still said "we need your finger prints". I ignored it as biometrics was shown as valid.

Yesterday gckey was updated now it says "we have not received your finger prints". I am just wondering if anyone has run into this issue. Is it a concern? Should i be doing something?
Hi. What happened at the end? Was your problem solved? Please let us know, I have the same issue right now.
 

MFG11

Member
Dec 16, 2019
10
5
Hi, I had the same issue before. I emailed the visa office where my application was transferred and my GCKey account was updated into "Completed" the day after.
 

ivanm0710

Full Member
Mar 9, 2020
32
8
Hi, I had the same issue before. I emailed the visa office where my application was transferred and my GCKey account was updated into "Completed" the day after.
Thank you for the info. How long did it take after that to get your visa?