Hello All,
My wife gave a Biometric 10 days back and we received "Repeat Biometric Instruction Letter" from IRCC. We downloaded the PDF as it is and tried to book an online appointment via VAC india, but we kept getting "Invalid file format : BIL Number ". we contacted VAC helpline they asked us to download again - which we did but we get the same issue. we cannot book an appointment over Phone or In person. we are stuck. any suggestions?
P.S I noticed in the PDF my UCI number has a "-" which was not there in m original BIL letter. i.e UCI: xxxx-xxxx instead xxxxxxxx. is this a problem? could IRCC send the letter again?
My wife gave a Biometric 10 days back and we received "Repeat Biometric Instruction Letter" from IRCC. We downloaded the PDF as it is and tried to book an online appointment via VAC india, but we kept getting "Invalid file format : BIL Number ". we contacted VAC helpline they asked us to download again - which we did but we get the same issue. we cannot book an appointment over Phone or In person. we are stuck. any suggestions?
P.S I noticed in the PDF my UCI number has a "-" which was not there in m original BIL letter. i.e UCI: xxxx-xxxx instead xxxxxxxx. is this a problem? could IRCC send the letter again?