Thanks, I’ll try calling. What exactly did you ask? Just for an update on your file?I would suggest you to call them, as I submitted my additional documents on 17November and only change what I noticed after,was that my background went to "we are processing you background check" on 29 Nov.
As a matter of fact that was a date when they approved my application.
So my application has been approved for Two weeks and I just learned it today when I spoke to agent.
Still waiting for an email..