Hello!
Here is my journey so far:
Date profile submitted into the EE pool: 27-May-2020
Category: Express Entry - FSW-O
CRS: 496
ITA: 08-Jul-2020
AOR: 03-Aug-2020
Estimated completion date: 03-Feb-2021
The progress bar is currently '49% complete' with 14 weeks estimated remaining processing time.
CRS: 496
NOC: 2173 (Software Engineer)
Country of residence: United Kingdom
Citizenship: British
Fees: all paid upfront
Dependent spouse accompanying
VO: Ottawa
Medicals: completed upfront. Medical exam passed on 19-Aug-2020
Biometrics Collection Letter received: 19-Aug-2020
Date of Biometrics Enrolment updated within the Applicant information in MyCIC portal: 20-Aug-2020
Until 17-Sep-2020, the Biometrics status was: We need your fingerprints to process your application. Check your messages below for details => There were no new messages regarding this matter.
On 18-Sep-2020, the Biometrics status changed to "We have NOT received your fingerprints. Check your biometrics request message below for details." => There were still no new messages.
Additional doc. requested on 08-Sep-2020. Requested doc. added in the portal on 11-Sep-2020. Received confirmation via webform regarding the fact that the responsible office received the doc.
Ghost Update: on 19-Oct-2020 the application status temporarily changed from 'Submitted' to 'Application/profile updated' and then, back to 'Submitted'. Not sure if there were any other ghost updates that I might have missed.
28-Oct-2020: Application filed for GCMS notes
Current application status:
Review of eligibility: We are reviewing whether you meet the eligibility requirements.
Review of medical results: August 19, 2020 You passed the medical exam.
Review of additional documents: Not applicable. (status updated to 'Not applicable' on 02-Oct-2020)
Interview: You do not need an interview. We will send you a message if this changes.
Biometrics: We have not received your fingerprints. Check your biometrics request message below for details.
Background check: We are processing your background check. We will send you a message if we need more information.
Final decision: Your application is in progress. We will send you a message once the final decision has been made.
More context regarding the Biometrics' issue:
09-Sep-2020 - reply to the 1st webform on Biometrics: "We verified the information on file and are pleased to confirm that the Biometrics were received by the responsible office.", but the status in the portal remained "We have NOT received your fingerprints. Check your biometrics request message below for details.".
18-Sep-2020 - raised 2nd webform to clarify the situation of the Biometrics. Received reply on 29-Sep-2020 saying: "We verified the information on file and are pleased to confirm that the biometrics were received by the responsible office." However, the portal continued to say "We have not received your fingerprints. Check your biometrics request message below for details."
02-Oct-2020 - raised 3rd webform to clarify the situation of the Biometrics. Received reply on 15-Oct-2020 saying: "We verified the information on file and can confirm that the biometrics were received by the responsible office. In addition, we are pleased to inform you that everything appears to be in order with the application. Rest assured that you will be informed as soon as a decision is reached or if additional information is needed. Furthermore, we verified the information on file and can confirm that your application is currently at the Case Processing Centre in Ottawa, Ontario.". Despite this, the Biometrics' status remained "We have not received your fingerprints. Check your biometrics request message below for details."
11-Oct-2020 - raised Technical Issue Ticket to clarify the situation of the Biometrics (the discrepancy between the webform confirmations vs. the Biometrics' status shown in the portal). Received reply on 23-Oct-2020 saying: "We verified the information on file and are pleased to confirm that the biometrics were received by the responsible office. We verified the information you provided and can confirm that your application is still in process."
20-Oct-2020 - raised 4th webform to clarify the situation of the Biometrics. Received reply on 29-Oct-2020 saying "We verified the information on file and are pleased to confirm that the Biometrics and Police Certificate were received by the responsible office. All the required documents and information have been received by the responsible office for the moment. If further information is needed during the processing of your application, the responsible office may contact you."
I really want to understand why the portal is showing something while the webforms confirm the exact opposite. I asked several times for the Biometrics section to be updated in MyCIC portal according to the multiple confirmations received via webforms (I have provided evidence supporting my request with each webform enquiry), since I fear that if the information displayed in the Biometrics section of the portal is not corrected accordingly, this could result in my PR application being rejected for missing the Biometrics submission deadline, despite having already submitted everything that was required from my side for the Biometrics more than 2 months ago and having received several webform confirmations.
I would really appreciate it if anyone could share their thoughts on this or advise if there's anyone else in a similar situation (having incorrect info displayed in the portal, despite contacting CIC) and what would be the best approach to resolve these discrepancies, since it seems that the webforms are not very useful in such situation.
P.S. I have already entered my details on the tracker.
Best of luck, everyone!