+1(514) 937-9445 or Toll-free (Canada & US) +1 (888) 947-9445
When I check the progress of my application it finally says processing background check. It also changed to decision made, but I have not received a letter yet. I think there is hope they are processing them. I am from the USA but moved as a visitor to Canada a month ago then reported my new address. I wonder if being inland has something to do with it. Anyways Goodluck everyone this COVID stuff really through a wrench in everything.
 
I send message regarding my application and this is their response:

"Thank you for contacting Immigration, Refugees and Citizenship Canada (IRCC).
We verified the information you provided and can confirm that your application is still in process.
All the required documents and information have been received by the responsible office for the moment.
Due to the ongoing situation related to the novel coronavirus (COVID-19), some IRCC offices are currently operating with reduced or critical staff only.
We are working on processing applications as quickly as possible; however, processing times are affected and any disruption caused by COVID-19 is not reflected accurately on our website. We will make all the necessary efforts to finalize your application as soon as possible.
Rest assured that you will be informed as soon as a decision is reached or if additional information is needed."
 
I send message regarding my application and this is their response:

"Thank you for contacting Immigration, Refugees and Citizenship Canada (IRCC).
We verified the information you provided and can confirm that your application is still in process.
All the required documents and information have been received by the responsible office for the moment.
Due to the ongoing situation related to the novel coronavirus (COVID-19), some IRCC offices are currently operating with reduced or critical staff only.
We are working on processing applications as quickly as possible; however, processing times are affected and any disruption caused by COVID-19 is not reflected accurately on our website. We will make all the necessary efforts to finalize your application as soon as possible.
Rest assured that you will be informed as soon as a decision is reached or if additional information is needed."
I got virtually identical response just some words change for location of file...very weird they use the same sentences around the world.....Perhaps they use a software program to send out responses based on file information available.....

"Thank you for contacting Immigration, Refugees and Citizenship Canada (IRCC).

We verified the information you provided and can confirm that your application is still in process at the Centralized Intake Office (CIO) in Sydney, Nova Scotia.

All the required documents and information have been received by the responsible office for the moment.

Due to the ongoing situation related to the novel coronavirus (COVID-19), some IRCC offices are currently operating with reduced or critical staff only.

We are working on processing applications as quickly as possible; however, processing times are affected and any disruption caused by COVID-19 is not reflected accurately on our website. We will make all the necessary efforts to finalize your application as soon as possible.

Rest assured that you will be informed as soon as a decision is reached or if additional information is needed.

We hope the information provided is helpful in assisting you with your enquiry.

We would also like to suggest the following online services that might be helpful to you with any immigration, refugee and/or citizenship future requests:

Download application forms and guides

Change of address

Check your application status

Help Centre - To find answers, you may consult the different sections or type keywords related to your question.

Sincerely,

Denis-Patrick, agent 3996
Immigration, Refugees and Citizenship Canada"
 
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I got virtually identical response just some words change for location of file...very weird they use the same sentences around the world.....Perhaps they use a software program to send out responses based on file information available.....

"Thank you for contacting Immigration, Refugees and Citizenship Canada (IRCC).

We verified the information you provided and can confirm that your application is still in process at the Centralized Intake Office (CIO) in Sydney, Nova Scotia.

All the required documents and information have been received by the responsible office for the moment.

Due to the ongoing situation related to the novel coronavirus (COVID-19), some IRCC offices are currently operating with reduced or critical staff only.

We are working on processing applications as quickly as possible; however, processing times are affected and any disruption caused by COVID-19 is not reflected accurately on our website. We will make all the necessary efforts to finalize your application as soon as possible.

Rest assured that you will be informed as soon as a decision is reached or if additional information is needed.

We hope the information provided is helpful in assisting you with your enquiry.

We would also like to suggest the following online services that might be helpful to you with any immigration, refugee and/or citizenship future requests:

Download application forms and guides

Change of address

Check your application status

Help Centre - To find answers, you may consult the different sections or type keywords related to your question.

Sincerely,

Denis-Patrick, agent 3996
Immigration, Refugees and Citizenship Canada"

yes I guess this is the agent replied to me,

Samantha, agent 4722
Immigration, Refugees and Citizenship Canada
 
I send message regarding my application and this is their response:

"Thank you for contacting Immigration, Refugees and Citizenship Canada (IRCC).
We verified the information you provided and can confirm that your application is still in process.
All the required documents and information have been received by the responsible office for the moment.
Due to the ongoing situation related to the novel coronavirus (COVID-19), some IRCC offices are currently operating with reduced or critical staff only.
We are working on processing applications as quickly as possible; however, processing times are affected and any disruption caused by COVID-19 is not reflected accurately on our website. We will make all the necessary efforts to finalize your application as soon as possible.
Rest assured that you will be informed as soon as a decision is reached or if additional information is needed."
That is normal you will get a reply within 5 business days.
 
I got similar reply but "We could not find you in the system " :(
 
Hello everyone, I’m new here! I’m also an August 2019 applicant (actually my husband is) and I’m the sponsor. IRCC received our application August 2nd, 2019 in Sydney,NS and started processing in October so I hope I’m in the right forum.
So far my husband has completed biometrics and medical. The last update we received was medical received mid February 2020.
Does anyone know if “medical received” means medical passed? What can we expect our next steps to be? Also at what point in the process does the file gets sent to another VO? Thanks!
Yes it meAns medicals passed
 
Pre arrival is a Welcome to Canada as per them:-

You and your family can get free in-person and online services to help prepare for and adjust to life in Canada. We call these pre-arrival services.

Pre-arrival services can help you to:

  • prepare for your move to Canada
  • get your education, work experience and credentials recognized in Canada
  • connect with employers to find a job
  • connect with free services after you arrive in Canada
 
Pre arrival is a Welcome to Canada as per them:-

You and your family can get free in-person and online services to help prepare for and adjust to life in Canada. We call these pre-arrival services.

Pre-arrival services can help you to:

  • prepare for your move to Canada
  • get your education, work experience and credentials recognized in Canada
  • connect with employers to find a job
  • connect with free services after you arrive in Canada
It comes after DM and CORP ?
 
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