We raised a webform on 13th Dec and received an email response from CIC.
In the email, the officer mentioned the information is forwarded it to the responsible office for their consideration.
It said our file is located at the Canadian visa office in New Delhi, India we can also contact them via post for future information updates ref. to important changes / provide documents etc.
Still awaiting any further updates .....
AOR - 24th August 2019
Medical cleared - 10th Sept 2019
Biometrics - 23rd Sept 2019