Sorry to hear so, I'd say you def should have received that mail by now... I guess it's just more of the waiting game for us.No, we have not received pre-arrival. We ordered our notes and it only showed old stuff from a couple of year ago. Our rep contacted them and said our application is still be processed. Oh, shit really!! I have tried to contact an MP but they never get back to us. All we can do is wait... I know that VO is VERY SLOW