The agent mostly has the latest info. Gcms would give you a scenario of a month before. For most of the guys it’s around may 17Hi, as per my GCMS the due date was 18 March 2019. And the agent on April mid told me that they cant send any reminder till May 19th. Case officer has requested time till 19th May. If file not processed by then, agent will send a reminder.
I dont know whom to believe, GCMS or the agent