You shouldn't check the online portal... it stays that way even after test and background complete. It's very possible you missed if. But then call ircc now or by 4pm Toronto time or 8am tomorrow and speak to someone. You can also raise a webform which is the easiest.Thank you I have checked, nothing... and when I log into the online portal it says "Status of your application: Submitted for our review".
On the IRCC website it states: "We’re now sending AOR letters or emails for paper and online applications received the week of June 15, 2023"
I just don't understand what would be taking so long with mine, but I will try calling them again.