I called them earlier this week and shared my concern as to August applicants are getting COPRs and feb/march are still waiting. They said you should be happy to hear that yes i can see some movements in your file as some review took place. Honestly i call once a month and hear some movement happening and everything looks OK.
Every application is assessed individually so that's something we cannot comment on why this is picked first why that picked later.
Sometimes I do feel helpless to talk to these useless people but i do gather courage to talk to them once in a month to see if there is anything that i can feel good about, but feel sorry to waste my time.
I can order GCMS notes as well but as my friend said these are side orders, do you think anyone will even bother even to send back that on time. So just be patient and see how long they can drag.