You are really lucky as most applicants get rejected straight away for the same problem , your agent is nice enough to send you an ADR to defend your case , so give it your all , they are giving you the benefit of the doubt so submit strong evidence to back your case , as said above submit a letter from your direct manager and HR that confirm your NOC and an LOE signed by your HR and Direct manager to explain why they haven't gave you the manager title on papers and why you haven't claimed it, good luck.This the response i have received from immigration
I am now completing the assessment of your application for a permanent resident visa as a skilled
worker. It appears that you may not meet the requirements for immigration to Canada.
Subsection 75(2) of the Immigration and Refugee Protection Regulations states that a foreign national
is a skilled worker if:
b) during that period of employment they performed the actions described in the lead statement for
the occupation as set out in the occupational descriptions of the National Occupational
Classification;
c) during that period of employment they performed a substantial number of the main duties of the
occupation as set out in the occupational descriptions of the National Occupational
Classification, including all of the essential duties;
You do not appear to meet the requirements under paragraphs b) and c) for the following reasons:
You have not submitted sufficient evidence to satisfy me that you have performed the actions
described in the lead statement for the occupation identified in your application AND You have not
submitted sufficient evidence to satisfy me that you have performed a substantial number of the main
duties for the occupation identified in your application. The contract and payslips provided to support
your position held at service station are for the role of Customer Service Representative and the provided
affidavit affirms your duties that do not align with those listed under NOC 0621
Retail and wholesale
trade managers.
@legalfalcon help would be really appreciated maybe he can help you on what to do exactly.