Not a problem!Does your background check was shown complete on your portal at the time you called IRCC or it was displaying in progress.
Thanks for previous reply.
It shows it's still in progress, as well as eligibility. Though I received my GCMS notes in Aug, it shows I've already passed the eligibility and security check. I guess the CIC account is so not up to date. Also, I'm biometrics exempted, it was updated in my CIC account on 20th this month.