What do you mean my online account? Wouldn’t they just send me an email like they normally do? I’ve never received something via mail in the past 10 months of my app. Where do I access this online account? Thanks for the reply.
The letter you are asking on will be your Biometric request and your online account is your GCKEY account, have you signed up and linked your application or do you have a representative as they would have access to it.