Same I have tried to link my account multiple times It says no results found. I called customer service they said to send in all the information through IRCC Webform. Please let me know if it works for you or send in an inquiry on the IRCC Webform.
Hello Friend,
I had the same issue, can you log into ECAS, because I logged into ECAS using receipt number and my (sponsor) details as was able to get AOR1.
when I got AOR1 I used application number and family name, used passport for identification [INFORMATION OF PA not SA]
NOTE under Applicant's personal details use the information entered in form IMM0008
If using 'Place of Birth' option: use information on Page 1/6 of your IMM0008 for section 'PERSONAL DETAILS' question#8 [ENTER EXACTLY AS ENTERED ON FORM]
If using 'Passport' option: use information on page 2/6 of your IMM0008 for Section 'PASSPORT' question#2, 3, 4, and 5 [COPY PASTE PASSPORT NUMBER, IF REQUIRED NO SPACES EXACTLY AS ENTERED IN THE FORM]
and for the following question
"Where does the applicant intend to live in Canada? "
Use the information you entered IMM0008 form Page 1/6 under'APPLICATION DETAILS' question number 5
and for the question
"Number of family members, including the primary applicant, that are part of this application (required)" = SA + PA + Number of dependents.
If its only SA, PA, and no dependents then it should be (1+1+0)=2 so enter 2
If its SA, PA , and lets say 2 dependents it should be (1+1+2)=4 so enter 4.
Hope this helps!!
ALSO NOTE: IF YOU ARE THE REPRESENTATIVE OF YOUR PA THEN THIS SHOULD WORK FROM YOUR ACCOUNT, IF PA HAS NO REPRESENTATIVE THEN PA NEEDS TO APPLY FOR GC KEY ACCOUNT AND USE THE ABOVE INFORMATION TO LINK THE APPLICATION.