What I now understand that SS is getting processed a lot faster(6-12 months) than what we anticipated earlier(9-12 months).
Technically SS would have started around the same time your eligibility was passed. During this phase, one cannot do other than wait for the process to be completed. I was calling IRCC every month to follow-up on the application.
Next time if you speak to the agent, please ask them to write an internal note to there colleagues to request for info on the file. You can tell them since your application has passed the normal processing time, them contacting internally will be helpful.
I kept calling them like I said every month, then in December (see below), I spoke to a very helpful agent and he wrote the below to the Calgary IRCC(Primary VO). This triggered the chain of event which lead to the officer release the information that SS is completed and the file getting approved etc... I think the Calgary office was sitting on the SS report from CBSA for months(I could be wrong here, just my gut felling).