Hi,
I have n't received my email yet. One agent told me to wait for 5 days to take action and another one said they can't do anything.
Yes, I tried your suggestion typing in uppercase from other email address and it seems to be working. So, you mean that something went wrong with CIC end ? But agent confirms that they have the right email address.
Yes, I did got the file number from agent but it starts with Fxxxxxxxxx unlike urs which started with Kxxx. ECAS is not working with UCI & file number yet.
Any thoughts ???