Need for upgradation in Canada immigration services
Canada, 29th October: A recent audit by Canadian Auditor-General into Citizenship and Immigration Canada has revealed several inefficiencies in the system.
Findings of the audit by Sheila Fraser state numerous inadequacies in the Canada immigration department Citizenship and Immigration Canada (CIAC) concerning processing of Canada immigration applications.
The immigration processing system highlighted flaws in standards of customer service, tracking of complaints and feedback and the computer system. Moreover, computer systems being used by CIAC were found to be as outdated as 30 years.
And this might be proving obstacles for several Canadians wanting to travel or vote, the report findings stress.
The performance of customer services of CIAC, Human Resources and Skills Development Canada and Canada Revenue Agency were examined by the auditor general. Although, Canada Revenue Agency and Human Resources and Skills Development Canada were found to be having good customer services standards, however, the standards of Canada immigration department were either quite less or relatively new.
The audit report also revealed that the processing times for Canada citizenship applications was quite long and applicants had no option but to face higher wait times. The average waiting time revealed to those contacting the department by phone was 10 months while those contacting the department through mail were told of waiting period of five to seven months.
New immigrants in Canada are not allowed to vote and also face problems in getting their Canadian passports if they do not possess Canada citizenship certificates.
Apart from the above stated discrepancies highlighted by the report of the auditor-general Fraser, Canada immigration department was also found to be having very less measures for tracking of complaints and feedback.
The immigration department of the country has admitted to the findings of report by Fraser and also has chalked out a plan for bringing the required improvisations in the working of the department.
The report also has highlighted some positive sides of the department with special mention of the response of Canada immigration department to the earthquake in Haiti in January this year.
It praises department’s on-time delivery of information, better public communication and several other measures by the department following the Haitian earthquake.