Hi,
I hold a Pakistani Passport living in the US on H4 Visa. Submitted application on August 1st, 2017. Got the Bio metric letter in a few days. Finished Bio metrics on August 11th,2017. As of today I haven't heard back anything on the online portal. I would have expected to see an update at least saying that they received my bio metrics but that hasn't changed, it still says waiting on Bio metrics and a lot of other stuff like (background check) to process my application. I am concerned that the bio metrics never got to them (no idea but can't think of anything else). I have tried emailing at (Question@cic.gc.ca) and have had no response also submitted a web form since the avg wait time is 20 days which is past already.
Contacted the VAC center already both in NY & LA (they are of no help since they only come in the picture after the visa is approved) and the passport is sent to them for stamping.
Is there any thing else that I can do to find out if my Bio metrics even got to them. Called the Bio metric center here (Portland, Oregon), they could provide me with NO information. All I have is my Bio metric letter with a stamp proving that I got them done on August 11th. I have tickets booked out of canada on Sept 9th and I am concerned if my visa will be issued along with the stamp on my passport before that.