Kevin: I feel for you, truly, I do. Our friend's application sent in July was lost by CIO (they admitted it). He reapplied in November. We are told they have no record of it either. We've been asked to provide tracking numbers and they will look further. Send your email to CIO, do not leave spaces on either side of the @ sign. Include as many details, dates, courier company, address package sent to, tracking no and who signed for it, as well as your personal ID. Do not wait any longer. We waited 90 days the first time and nearly 6 wks the second time. There is no excuse for such careless handling of these important documents. I think an internal audit needs to be done to address this situation. Good Luck to you and hang in there - it beats the alternative!