I had never heard of an Option C in my life, and it was definitely my fault for thinking a T4 was appropriate. I probably just saw ''CRA proof of revenue'' on the checklist, and my mind must've immediately jumped to T4 (because that's what I tought was the be-all end-all when it came to proofs of revenue). I now understand why Option C is preferable. It's definitely on me for messing that up.
But we sent that first application packet in April, and by the end of June, we still hadn't heard back, so they told us to wait a bit longer. Mid-July, we called back again, and they said ''Oh yeah, it's been sent back, but we can't tell you why exactly. We don't have that info. You should've gotten it by now, guess Canada Post lost it. Start over.'' So we had to start from scratch, not knowing what we messed up exactly, send it back to Mississauga and pray it wouldn't get returned in a couple of months as well. How is that not a clusterf*** of a system? How is that efficient? A good online application system could simply allow to agent to flag an incorrect document, which we'd get a notification of, and could upload a copy of the correct one within minutes. No snail mail back and forth, agents having to go over the application submission all over again, etc.
Same goes for missing signatures. Yes, it's our fault for overlooking one, even though we sat at our living room coffee table and went over the damn checklist at least three times to verify the documents we were including. But do you think it makes sense to tell someone ''Bruh, you missed a signature here. You gotta quit your job, now.''
Oh, and by the way, the letter they included in the OWP packet they returned to us was dated 2 weeks before his visa expired, but the Canada Post stamp shows it had been mailed a couple of days after his visa expired. Had they sent it out earlier, we might've had time to correct it. On an online system, you'd get a notification and wouldn't be able to move onto the next step if you forgot an electronic signature.
So yeah, I'm extremely frustrated with them. I'm not saying we didn't do anything wrong. I'm pissed off by their inefficiency, and what they've put us through because of their sh*tty system.